Refund & Cancellation Policy
This Refund & Cancellation Policy explains how Nausha Technologies handles cancellations, refunds, payment reversals, and related requests for our digital services, software solutions, SaaS offerings, and technology engagements.
We are committed to clear, ethical business practices. The terms applicable to a particular service may also be defined in the relevant Statement of Work ("SOW"), quotation, order form, subscription terms, or product-specific policy.
1Scope & Purpose
This Refund & Cancellation Policy describes the general procedures applicable to refunds and cancellations for services and digital products offered by Nausha Technologies.
Specific refund or cancellation conditions may vary depending on:
Where a separately executed written agreement or SOW contains specific refund or cancellation terms, those terms will govern the relevant engagement to the extent of any conflict. Nothing in this Policy is intended to exclude or restrict any consumer or statutory right that cannot lawfully be excluded or restricted under Indian law.
2Digital Delivery & Shipping
Nausha primarily provides digital services, custom software development, SaaS products, consulting, and digital technology solutions.
Electronic Delivery Channels
All deliverables are transmitted and deployed digitally through modern cloud infrastructureShipping is not applicable to Nausha Technologies' services. All custom software deliverables, SaaS platforms, and digital consulting solutions are deployed electronically via cloud infrastructure.
Where an engagement expressly involves physical hardware or physical media, applicable delivery and transit terms will be communicated and agreed upon separately in writing.
3Custom Software & Milestone Services
Custom software engineering, AI implementations, web and mobile applications, and technology consulting engagements are typically divided into structured milestones defined in your written Statement of Work (SOW):
If a Client requests cancellation before substantive engineering work commences, any refund will be determined according to the applicable agreement, deducting incurred architectural discovery, administrative, or non-recoverable reservation costs.
If cancellation occurs after active development has commenced, amounts payable or refundable are calculated based on work performed, deliverables provided, documented engineering hours, non-cancellable commitments, and third-party disbursements.
Once a milestone or deliverable has been reviewed, approved, and accepted by the Client in accordance with the agreement, amounts paid for that completed milestone become final and non-refundable, except where required by law.
Modifications requested by a Client after project kickoff may affect timelines and pricing. Additional work requires a formal change request, revised quotation, and mutual written approval before execution.
4SaaS & Subscription Services
Where Nausha provides recurring software subscriptions, cloud platforms, or hosted tools, the applicable subscription tier or platform-specific terms establish the cancellation rules:
Cancel recurring subscriptions anytime via account settings or by notifying customer support. Cancellation prevents future auto-renewals.
Your software platform access normally remains active until the conclusion of the current prepaid billing period, with no subsequent charges.
Prepaid subscription fees for active cycles are generally non-refundable unless required by law, caused by duplicate charges, or approved by Nausha.
5Failed, Pending & Duplicate Transactions
Online payments are processed securely through authorized payment partners such as Razorpay. Transactions may occasionally encounter network or banking latency:
If a payment fails and no successful transaction is logged by Nausha, no order is fulfilled. If funds are temporarily debited by your bank, the charge is automatically reversed through the banking network.
A payment may remain pending while the gateway verifies clearance. Please avoid making repeated attempts for the same invoice while an earlier transaction remains under verification.
If you are debited more than once for the same order due to network latency, contact us immediately. Upon verification, the duplicate charge will be refunded to the original source method.
6Non-Refundable Circumstances
Subject to applicable law and executed agreements, refunds are generally not available for:
- •Completed and accepted software deliverables
- •Services already fully rendered and signed off
- •Milestones accepted by the Client under the SOW
- •Third-party costs disbursed (domains, SSL certificates, cloud infra)
- •Dedicated servers provisioned specifically for the Client
- •Engineering work resulting from approved scope changes
- •Delays caused solely by Client inaction or failure to grant access
- •Amounts designated as non-refundable in the contract
- •Service termination arising from Client material breach of terms
7Refund Review & Processing
When a refund request is submitted, Nausha reviews the relevant invoice, payment status, contractual deliverables, third-party disbursements, and timing to determine eligibility.
Approved refunds are credited back strictly to the original payment method used during transaction checkout (Credit Card, Debit Card, Net Banking, or UPI ID) via Razorpay.
Upon approval, Nausha initiates the credit immediately. Bank and card network reflection typically takes 5 to 7 business days depending on issuing bank settlement cycles.
If you have not received an approved credit after 7 business days, please contact our support desk at info@nausha.in with your transaction reference so we can investigate with the payment provider.
8Payment Gateway Disputes & Chargebacks
If you have a billing concern, duplicate deduction, or refund request, we encourage you to contact Nausha directly first. Direct communication allows us to investigate and resolve issues swiftly without prolonged banking arbitration.
You retain all legal rights available under applicable law and banking rules. We cooperate fully with legitimate inquiries and provide verified transaction records. Submitting a chargeback does not automatically establish that a refund is owed, and relevant project deliverable records will be submitted to the financial institution.
9How to Request a Cancellation or Refund
To initiate a cancellation or refund inquiry, please reach out with the following details:
- Full Name & Contact Details
- Invoice or Order Number
- Date of Payment
- Amount Paid & Currency
- Payment Reference / Transaction ID
- Service or Product Involved
- Reason for Cancellation or Refund
Legal & Governance Information
Official statutory reference for commercial engagementsLegal & Governance Inquiries
This document is governed by the laws of India. For statutory notices, formal service of process, or compliance inquiries, direct all communications to: