Grievance Redressal
Nausha Technologies maintains a transparent grievance redressal mechanism for customers, users, Data Principals, clients, and other affected persons who wish to raise concerns relating to our services, privacy, payments, intellectual property, security, digital content, or other matters concerning our websites and services.
For grievances, complaints, or compliance-related concerns, contact our designated grievance desk directly:
We recommend submitting formal complaints to info@nausha.in with relevant transaction or account details so that the matter can be appropriately logged, tracked, and investigated.
1Purpose & Scope
Nausha Technologies is committed to providing a clear and accessible mechanism for receiving, reviewing, and addressing legitimate grievances relating to our websites, products, services, transactions, and business operations.
This mechanism may be used for concerns relating to:
Where a particular Nausha product or service is subject to additional statutory grievance requirements, those requirements will apply to the extent applicable. Nothing in this policy limits any rights or remedies available to you under applicable law.
2Designated Grievance Contact
Nausha Technologies has designated the following person to receive and coordinate grievances across all technology platforms and commercial engagements:
Where a specific law requires the appointment of a designated Grievance Officer or another responsible person for a particular service, Nausha will maintain the applicable designation and process for that service.
3Types of Grievances
You may contact our designated desk regarding matters across the following functional categories:
Service & Business Complaints
Concerns regarding our services, deliverables, contractual commitments, milestone deliveries, service availability, or business communications.
Payment & Transaction Complaints
Concerns regarding incorrect charges, duplicate transactions, failed or pending payments, refunds, cancellations, or billing issues. Payment and refund matters are subject to our Refund & Cancellation Policy.
Privacy & Personal Data
Concerns regarding collection, storage, use, disclosure, correction, or erasure of personal data, or other applicable Data Principal rights under the DPDP Act, 2023.
Intellectual Property
Reports concerning suspected copyright, trademark, or other intellectual-property infringement relating to material made available through our digital services or platforms.
Security & Vulnerability Reports
Reports concerning suspected software vulnerabilities, unauthorized access, account compromise, security incidents, or related threats.
⚠️ Important: Please do not include passwords, authentication credentials, payment-card details, private cryptographic keys, or sensitive proprietary credentials in any grievance submission.
4How to Submit a Grievance
To help our compliance desk investigate and resolve your complaint efficiently, please ensure your submission contains accurate and relevant details:
Please provide information that is accurate and relevant to the complaint. Avoid submitting unnecessary sensitive personal data or confidential credentials.
5Grievance Review & Resolution
Upon receiving a grievance, Nausha Technologies follows a structured evaluation procedure:
Intake & Recording
Log the complaint in our central register and issue a unique case reference.
Assignment
Route the dossier to the responsible team or specialist for immediate review.
Fact-Finding
Request additional information or documentation where reasonably necessary.
Policy Assessment
Assess the matter against contractual terms, platform rules, and legal requirements.
Remedial Action
Take appropriate corrective or remedial action where the complaint is substantiated.
Closure Notice
Communicate the final outcome to the complainant with documented rationale.
Acknowledgment and Resolution Timelines
We aim to acknowledge grievances promptly upon receipt. Where a specific statutory timeline applies (such as under the Information Technology Rules or DPDP Act), Nausha will strictly adhere to the timeline prescribed by the applicable law or regulation.
Where no specific statutory timeline applies, we aim to provide a substantive response within a reasonable period having regard to the nature, complexity, and circumstances of the grievance.
Some matters may require additional investigation time where they involve third-party service providers, banking networks, forensic analysis, complex legal interpretation, or fraud-prevention reviews outside our immediate control. We will communicate material delays where reasonably appropriate.
6Privacy & Data Protection Complaints
If your grievance concerns personal data or the exercise of applicable Data Principal rights (including access, correction, erasure, or consent withdrawal under the DPDP Act, 2023), you may submit the request directly to:
Depending on the nature of the request, we may need to verify your identity or request additional information to protect personal data from unauthorized disclosure. Data protection grievances will be handled in accordance with our Privacy Policy and applicable data protection law.
Where a statutory grievance mechanism or escalation process applies, you retain any rights to use that mechanism after following the applicable internal grievance process.
7Service-Specific Grievance Mechanisms
Nausha Technologies may operate or provide different products, platforms, or services that have their own users, content, transactions, and regulatory requirements.
Dedicated Platform Channels
Where a specific product or service provides a dedicated grievance mechanism, users should use that mechanism for matters relating specifically to that product or service.
For example, a platform such as Manch may maintain additional product-specific terms, content rules, privacy provisions, and grievance procedures.
If there is a conflict between this general corporate grievance mechanism and a mandatory product-specific statutory mechanism, the applicable statutory or product-specific mechanism will govern to the extent of that conflict.
8Escalation & External Remedies
If you are dissatisfied with the resolution or initial response provided by Nausha Technologies, you may request further internal review:
Secondary Internal Review
Submit a formal escalation request to info@nausha.in referencing your original grievance reference number.
We will re-examine the case dossier and, where appropriate, escalate the matter to senior management or independent compliance counsel for final review.
Statutory & Regulatory Forums
Nothing in this policy prevents you from exercising any statutory, regulatory, contractual, or other legal rights or remedies available to you under the laws of India.
Where applicable law provides an external regulatory, adjudicatory, consumer protection forum, or the Data Protection Board of India, you may approach that forum in accordance with the statutory procedures and prerequisites prescribed by the applicable law.
9Legal & Governance Information
Corporate & Compliance Information
Official statutory reference for grievance and legal communicationsThis policy is governed by the applicable laws of India.
Nausha Technologies may update this policy from time to time to reflect changes to its services, business operations, legal requirements, or grievance procedures. The Last Updated date above will indicate when this policy was most recently revised.
Legal & Governance Inquiries
This document is governed by the laws of India. For statutory notices, formal service of process, or compliance inquiries, direct all communications to: